Shipping & Turnaround Time
Personalized orders ship from our store in Mount Airy, NC within 3-6 business days. If you need something faster, we suggest choosing the RUSH Production fee at checkout.
Non-Personalized orders ship within 3 business day from our store in Mount Airy, NC.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow at least 24 business hours for the carrier to process the package, as it must be scanned at the location of departure before you are able to follow the shipment.
Depending on the weight of your order, Spotted Moon will ship via USPS or FedEx. The method and charges are determined at time of checkout.
After allowing sufficient time for your order to arrive and you have not received it, please contact the carrier for your shipment.